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Stephen Kowal

@stephenkowal

CIO and enterprise architect at MISSION TELECOM, shaping a broadband virtual operator to help close the digital divide.

At MISSION TELECOM, I’m leading the digital technology strategy for a broadband virtual operator serving the underserved. I’m architecting an efficient digital foundation with SaaS and AI technologies while driving cybersecurity strategy and integration with a national telecom operator.

At LIBERTY LATIN AMERICA, I architected a regional technology stack that reduced total cost of ownership by 42%, and led CRM and billing improvements that grew revenue 30% while reducing costs 60%. Earlier, I helped launch PLAY MOBILE, which became the #1 mobile operator in Poland, and delivered a $65M digital transformation for T-COM CROATIAN TELECOM.

Experience

Work history, roles, and key accomplishments

Current

CTO & CIO

Current

Mission Telecom

Jan 2023 - Present (3 years 9 months)

Leading digital technology strategy for a non-profit telecom operator, including hiring, process building, and technical systems to sell broadband services to underserved communities.

SaaS AI Cybersecurity Spectrum Management Operations Procurement

Head of Group IT Strategy, Architecture & Business Analytics

Liberty Latin America

Jan 2018 - Dec 2023 (5 years 11 months)

Directed IT strategy, architecture, and business intelligence for 30 markets, reducing TCO by 42% and leading transformation for a $1.95B acquisition.

IT strategy Cloud Architecture SaaS Salesforce Matrixx Aria Systems SAP AWS MuleSoft TM Forum APIs Big Data Data Lake AI Data Governance CRM BSS OSS ERP MVNO Digital Transformation

Engineering Senior Program Director

Liberty Latin America

Jan 2017 - Dec 2017 (11 months)

Led analysis of service quality for a portfolio of 70+ investments, improving network availability, broadband speed, and IP backbone reliability across 30 markets.

Network Engineer CapEx OpEx NPS Mobile FTTH HFC Networks Copper IP Networks

Head of Group CRM & Billing Solutions

Liberty Latin America

Jan 2014 - Dec 2017 (3 years 11 months)

Turned around worldwide CRM and billing systems, increasing external revenue by $3M (63%), reducing costs 30%, and improving uptime to 99.9%+.

CRM Billing Systems Private Cloud SDLC Agile Waterfall Continuous Integration Team Restructuring Vendor Management

Vice President of Business Support Systems

Endurance International Group

Jan 2013 - Dec 2014 (1 year 11 months)

Oversaw BSS transformation, centralizing CRM and billing systems, and established a centralized Data Warehouse and Business Intelligence organization.

BSS CRM Billing Data Warehouse Business Intelligence Technical Design Authority SaaS Commission Management Affiliate Management

Senior Consultant – Architecture Development & Program Manager

Fairmont Group Inc.

Jan 2012 - Dec 2013 (1 year 11 months)

Directed architecture and delivery of a multimillion-dollar IT transformation program, managing a third-party system integrator and reducing system complexity and costs by 25%.

IT Architecture Program Management System Integration Cost Reduction

Senior Consultant – Convergys Corporation

Fairmont Group Inc.

Jan 2011 - Dec 2012 (1 year 11 months)

Drove product strategy realignment for market opportunities beyond North America, providing LTE leadership and end-to-end BSS/OSS architecture expertise.

Product Strategy LTE BSS OSS Architecture Real Time Rate Billing

Launch CIO / Senior Director Information Technology

Play Mobile

Jan 2005 - Dec 2011 (6 years 11 months)

Launched a wireless telecom operator, building the IT program from the ground up and growing the company to the #1 mobile operator in Poland with 18M+ customers.

BSS OSS ETOM SOA Billing Customer Service Point of Sale Data Warehouse Web Portals ERP Fraud Management Revenue Assurance IT strategy Budgeting Team Building Project Management 24x7 Operations

Senior IT Director

TDCA (D/B/A Roshan Telecom)

Jan 2004 - Dec 2005 (1 year 11 months)

Reorganized IT group, establishing centralized billing, customer care, and value-added services, and boosted BSS/OSS architecture from 50K to 1M subscribers within 12 months.

BSS OSS Billing Customer Service Value added Services Data Warehouse Business Intelligence

Senior IT Program Director

T-Com Croatian Telecom

Jan 2002 - Dec 2004 (2 years 11 months)

Delivered a $65M digital transformation project, automating customer acquisition, reducing regional offices, and consolidating customer care, while implementing modern CRM and billing solutions.

Digital Transformation CRM Billing Call Center Organizational Design Program Management