At Teknowledge, I supported global Microsoft 365 customers through phone, email, and chat, guiding them through SharePoint Online and OneDrive processes. I handled 75+ cases monthly from initial contact through resolution and follow-up, maintaining a 95%+ first-contact resolution rate.
I coordinated customer issues with engineering teams and internal specialists, documented case progress in CRM and ticketing systems, and proactively escalated high-priority risks. This work resulted in zero SLA breaches on high-severity incidents, and structured troubleshooting helped reduce average resolution time by 30%.
At Altitude Geophysical, I managed delivery of 15+ client projects annually, coordinating requirements, field teams, analysis, reporting, and final delivery. I translated technical findings into clear reports and recommendations, and early risk identification improved turnaround time by 20%.
Earlier, as a Field Sales Representative at Smile Communications Nigeria, I recommended connectivity solutions based on customer needs and supported customers throughout the purchase lifecycle. During training at Microsoft / Elev8 ATO Training, I developed working knowledge of web technologies, .NET, Microsoft SQL, and Azure cloud services.
