estydon mfon
@estydonmfon
I improve customer support operations through quality evaluation, automation, and technical troubleshooting.
NigeriaWhat I'm looking for
At Teknowledge, I evaluate customer support cases, platform incidents, workflows, and escalations to help ensure accurate, timely resolutions. I work across CRM, applications, identity access, cloud services, and customer-facing support processes.
I partner with product, engineering, QA, and operations teams to reproduce defects, validate fixes, identify recurring contact drivers, and improve knowledge and workflow documentation. I also manage Microsoft Dynamics and Power Platform configurations, administer Google Workspace access, and use automation and AI-assisted tools to strengthen triage and response consistency.
Previously at SRTV, I delivered technical support across departments, reduced downtime through troubleshooting and preventive maintenance, and supported Microsoft 365, Google Workspace, webmail, user accounts, website functionality, and gateway devices. I also build customer-facing WordPress platforms and CRM automation workflows that improve information flow between customers and operational teams.
Experience
Work history, roles, and key accomplishments
Customer Success & Support Operations Evaluator
Teknowledge
Nov 2023 - Jul 2026 (2 years 8 months)
Evaluated customer support cases, platform incidents, and escalation quality to ensure accurate and timely resolution. Managed Microsoft Dynamics and Power Platform configurations and administered Google Workspace access.
Customer Support Agent
SRTV (Superior Radio and Television)
May 2021 - Oct 2023 (2 years 5 months)
Delivered customer and internal technical support across multiple departments, handling requests through diagnosis, resolution, follow-up, and closure. Reduced downtime through proactive monitoring and rapid troubleshooting.
Education
Degrees, certifications, and relevant coursework
Coursera
Certificate, Generative AI Workflow Automation & Prompt Engineering
Completed a certification in Generative AI Workflow Automation & Prompt Engineering in June 2026.
MAX Business School
Certificate, Digital Marketing
Completed a certification in Digital Marketing in October 2023.
Coursera
Certificate, Technical Support Fundamentals
Completed a certification in Technical Support Fundamentals in October 2021.
Coursera
Certificate, Customer Relationship Management
Completed a certification in Customer Relationship Management in October 2020.
University of Agriculture, Makurdi
Bachelor of Science, Banking and Finance
Grade: Second Class Honours
Earned a Bachelor of Science in Banking and Finance with Second Class Honours in 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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