At Teknowledge (Tek Experts), I provide technical support for Azure subscription, billing, and identity-related issues, resolving at least 15 support requests while meeting SLA requirements.
Previously, as a Customer Success Account Manager, I managed end-to-end account and incident lifecycles, using timely communication and issue resolution to support customer satisfaction. At A4&T Power Solutions, I led six customer experience professionals and managed customer onboarding and retention activities.
I bring experience across Azure billing and cost management, account management, incident handling, technical troubleshooting, and support operations. I also work with Microsoft Entra ID, Microsoft 365, ServiceNow, Dynamics for Microsoft, CMAT, CST, Avaya, ESXP, PayGee, Calin, and Steamaco.
