At TalentPop, I handle end-to-end customer support for a high-end US BFR brand across global time zones. I resolve product, order, and technical inquiries through email and live chat, and guide post-purchase onboarding to support product usage and retention.
At Cecure Intelligence Limited, I served as the primary customer contact and worked with engineering, product, and operations teams to resolve complex cases. I also led onboarding and training for new users.
At Rise Vest Technologies, I maintained an 80% CSAT while working to increase retention and loyalty. I collaborated with internal and third-party teams on complex issues and completed fraud checks to safeguard client funds.
At Tek Experts Nigeria, I supported Microsoft corporate clients with Azure and Office 365 adoption, resolved escalated tickets, and provided remote and phone support for Windows, Mac, and Office products. I maintained a CSAT of 4.76/5 over six months and was a five-time Quality Hero in 2023.
