Looking for a job

Stephanny Grade

@stephannygrade

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I resolve customer inquiries across orders, accounts, billing, and delivery.

United States

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What I'm looking for

I'm looking for a customer support role where I can resolve customer inquiries, maintain accurate account records, and collaborate across teams to improve order fulfillment and customer experience.

I'm a customer support representative who resolves order, account, billing, and delivery questions across phone, email, and live chat.

At Frontier Dental Supply, I process supply orders, returns, and exchanges while tracking shipments for dental offices. I maintain customer records and partner with warehouse, logistics, and sales teams to resolve fulfillment delays and escalations.

Previously at Myllenn LLC, I managed customer inquiries across multiple channels, resolved complaints, and documented interactions in a CRM system for consistent follow-up.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Frontier Dental Supply

Jun 2024 - Present (2 years 4 months)

Processed incoming supply orders, managed returns and exchanges, and tracked shipments. Resolved customer questions on product availability, pricing, order status, and billing discrepancies via phone, email, and live chat.

Order Processing Account Support Client Query Resolution CRM Data maintenance Cross Functional Collaboration HubSpot Microsoft Office Shopify Salesforce

Customer Support Representative

Myllenn LLC

Mar 2021 - Jun 2024 (3 years 3 months)

Managed customer inquiries in a timely and efficient manner using multiple channels including phone, email, and live chat. Utilized CRM system to document customer inquiries and ensure consistent follow-up.

Customer Service CRM Communication Skills Problem Solving Time Management