Shania Singh

Led the training department, ensuring operational and quality objectives were met through effective communication, daily oversight, scheduling, and resource allocation. Designed and delivered tailored training programs on DAX technology, medical documentation, and clinical reasoning, upskilling 34 trainers and reaching over 1,000 associates using adult learning methodologies.

Successfully trained 200+ medical documentation specialists and onboarded 10+ trainers using Dragon Ambient Experience Studio and Train-the-Trainer programs. Developed training curricula, provided detailed feedback on graded notes, and utilized Microsoft Office tools and Smartsheet for curriculum design.

Ensured HIPAA compliance and maintained patient confidentiality in medical documentation and record-keeping. Accurately documented 3,000+ patient records, achieving 100% accuracy in histories, vital signs, and test results as verified by audits.

Developed expertise in medical terminology, procedures, and diagnoses for accurate patient encounter documentation. Transcribed detailed medical charts for Emergency Department physicians, including real-time bedside documentation.

Monitored enteral nutrition patient supply levels, processed delivery tickets, and coordinated shipments and follow-ups across departments to ensure timely service. Maintained and renewed enteral orders, tracked expiration dates, and handled authorization requirements to support ongoing patient care and compliance.

Led laboratory safety training sessions, ensuring students understood proper chemical handling and safety guidelines. Managed and mentored 15 college students through 10+ chemistry experiments, fostering engagement and participation.