Stephanie Raffo
@stephanieraffo
Data Entry & Travel advisor focused on accurate records and exceptional service.
United StatesWhat I'm looking for
I’m an experienced professional combining high-volume data entry with customer-focused service across hospitality and travel. Over 6+ years, I’ve led strategic, data-driven work that improves visibility, supports retention, and keeps customer experiences exceptional.
In data entry and customer support roles, I entered and maintained customer orders, account details, and product information with exceptional accuracy. I responded to inquiries via phone and email, processed payments, returns, and adjustments in CRM systems, and collaborated across teams to resolve order discrepancies quickly.
I also bring operational experience from travel and administration work. I coordinated domestic and international travel logistics, including itinerary planning and vendor communications, and provided customers with well-researched options while negotiating rates. In administrative assistance roles, I managed visitor reception, schedules, document processing, inventory organization, and compliance-based administrative tasks.
I’m detail-oriented, calm under pressure, and trusted to handle sensitive information with discretion and quality standards. Beyond office work, I’m recognized for excellence as a volunteer firefighter with over a decade of service and received a Life Savior Award, reflecting my commitment to responsible, reliable action.
Experience
Work history, roles, and key accomplishments
Independent Travel Advisor
Gerling Travel / Main Street Travel
Jan 2017 - Present (9 years 6 months)
Provided customers with well-researched travel options and negotiated rates, arranging travel details and itineraries. Managed travel order entry, processed credit/debit card payments, and supported customer engagement.
Administrative Assistance/Teacher
Sunshine Academy
Jan 2017 - Jan 2017 (0 months)
Supported classroom operations and administrative tasks, including tracking child development and managing accounts. Handled visitor reception, maintained inventory of supplies, processed administrative documents, and scheduled activities for assigned administrators.
Customer Service /Data Entry Specialist
Designs for Health
Jan 2014 - Jan 2017 (3 years)
Entered and maintained high volumes of customer orders and account/product information with exceptional accuracy. Responded to customer inquiries by phone and email, processed payments and adjustments in CRM systems, and collaborated to resolve order discrepancies while adhering to privacy protocols.
Bartender
The Anchor Bar and Restaurant
Jan 2005 - Jan 2008 (3 years)
Crafted special drink and cocktail menu items for seasonal offerings and assisted servers with specialty drink orders. Handled opening/closing duties, cash drawer management, inventory, and followed alcohol awareness procedures to prevent excessive intoxication.
Volunteer Firefighter
Bunnell Fire Rescue
Served as a volunteer firefighter with over a decade of service, recognized for reliability, rapid response, and commitment to public safety. Responded to emergency calls and contributed to fire suppression, rescue operations, and community outreach.
Education
Degrees, certifications, and relevant coursework
Matanzas High School
High School Diploma
Earned a high school diploma at Matanzas High School. (No field/major specified in the provided information.)
Daytona State College
Some college coursework
Completed some college classes at Daytona State College. (No degree program specified in the provided information.)
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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