Joseph McDuffie

Operated register, managed inventory and assisted customers locating merchandise while supporting store merchandising and sales promotions to enhance customer satisfaction.

Communicated with active-duty military personnel and veterans to assess needs and render decisions with limited supervision; coordinated donations and supported events serving troop healthcare needs while handling large donated material logistics.

Serviced fire extinguishers and emergency/exit lights including maintenance, recharging, hydrostatic testing, performed site surveys, advised customers on fire protection compliance, and maintained service equipment.

Supported front-of-house operations by cleaning and resetting tables, restocking bar supplies, preparing garnishes, and assisting bartenders to maintain service flow and inventory accuracy.

Handled high-volume calls and sensitive claimant information during COVID-19, providing calm, effective assistance and using resources to resolve account and benefit issues.

Operated cash register, maintained inventory records, resolved customer inquiries in person and by phone, and promoted sales events to drive store revenue and improve customer experience.

Delivered meals to immobile and disabled veterans and provided companionship and mental support to improve patient comfort and care.

Developed promotional proposals and event recaps, coordinated with sales personnel to prepare promotional materials, and managed schedules and updates for sales-related promotions.

High school diploma from H.B. Plant High School in Tampa, FL.

Completed professional IT certification training including NET+ and SEC+.