Open to opportunities

Stephanie Pugh Yeager

@stephaniepughyeager

Administrative professional with experience in warranty administration, service coordination, billing, and office operations.

United States

Message

What I'm looking for

I’m looking for a role where I can own high-volume warranty/claims workflows, strengthen compliance, and use data to improve accuracy and turnaround time—working with a team that values documentation, operational efficiency, and continuous process improvement.

Known for accuracy, organization, and strong customer service in both remote and in-office environments. Skilled at managing high-volume workflows, maintaining detailed records, handling customer communications, and resolving administrative issues efficiently. Dependable, detail-oriented, and quick to adapt to new systems and processes. Proven ability to manage complex administrative operations, streamline processes, and resolve issues with precision. Recognized for strong communication, and the ability to improve efficiency.

Experience

Work history, roles, and key accomplishments

Warranty Administrator

Peterbilt Motors

Feb 2018 - May 2025 (7 years 3 months)

Managed end-to-end electronic warranty claims, maintaining 98% accuracy while ensuring compliance with manufacturer policies and improving revenue recovery. Proactively monitored claim statuses to overturn denials, built documentation systems that delivered 100% audit compliance, and reported warranty trends to executive leadership.

Compliance Management Revenue Recovery

Service Coordinator

Video Tech Center

Sep 2011 - Dec 2017 (6 years 3 months)

Streamlined technician dispatching to reduce customer downtime 15% and travel time 10%. Implemented QuickBooks workflows that cut payroll processing time 20%, coordinated hiring/onboarding, and maintained fast customer response with effective dispute resolution.

Quickbooks Payroll Processing Customer Communications Data Integrity Dispute Resolution

Patient Care Coordinator

Pain Wellness Center & Physical Therapy

Oct 2004 - Sep 2011 (6 years 11 months)

Handled medical billing and payment processing with 99% accuracy, coding and ensuring compliance with ICD-10/CPT standards. Managed front-desk scheduling and insurance verification to optimize patient flow and support clinical intake and medication education.

Medical Billing ICD 10 Coding CPT Coding Healthcare Compliance Patient Scheduling Insurance Verification Front Desk Operations Patient Intake Coordination

Education

Degrees, certifications, and relevant coursework

Peterbilt Motors Institute

Warranty Administrator Certification, Warranty Administration

2018 -

Activities and societies: Warranty analysis & reporting; warranty policies & procedures; hands-on parts & coverage training.

Completed a Warranty Administrator Certification focused on warranty analysis and reporting, warranty policies and procedures, and hands-on parts and coverage training.

Baltimore County Community College

Medical Billing & Coding Certification, Medical Billing & Coding

2007 -

Activities and societies: Medical terminology & anatomy; insurance claims processing; ICD-10 & CPT coding guidelines.

Earned a Medical Billing & Coding Certification covering medical terminology and anatomy, insurance claims processing, and ICD-10/CPT coding guidelines.

Anne Arundel Community College

Administrative Assistant Certification, Administrative Support

2002 -

Activities and societies: Microsoft Office proficiency; office management & administrative procedures; professional communication.

Completed an Administrative Assistant Certification focused on Microsoft Office proficiency, office management and administrative procedures, and professional communication.