Open to opportunities

Victoria Goodman

@victoriagoodman

Message

Senior Patient Advocate skilled in healthcare coordination and insurance navigation.

United States

Message

What I'm looking for

I’m looking for a remote patient-focused role where I can coordinate care, help patients navigate insurance and prior authorizations, and resolve escalations quickly—while using HIPAA-compliant documentation and EMR/payer tools to improve access to timely support.

I’m a compassionate, results-driven Patient Advocate with extensive experience supporting patients through healthcare coordination, insurance navigation, prior authorizations, and care support services in remote healthcare environments. I serve as a primary point of contact for patients needing help understanding treatment plans, referrals, authorizations, and healthcare benefits.

I coordinate with providers, specialists, pharmacies, and insurance representatives to resolve issues efficiently, improve access to care, and ensure timely follow-up. I also maintain accurate, HIPAA-compliant documentation while using systems like Epic, Meditech, Artiva, Salesforce, Zendesk, and ServiceNow to guide patients through next steps.

Experience

Work history, roles, and key accomplishments

Current

Senior Patient Advocate

Current

Understood Care

Jan 2025 - Present (1 year 5 months)

Served as the primary point of contact for patients, assisting with healthcare services, insurance concerns, and care coordination. Coordinated with providers, pharmacies, and insurance representatives to resolve escalated issues while maintaining HIPAA-compliant documentation.

Patient Advocacy Care Coordination Escalations Patient Education HIPAA compliance EMR Usage (Epic Meditech)

Patient Care Coordinator

CVS Health

Nov 2021 - Dec 2025 (4 years 1 month)

Assisted patients with insurance verification, authorization support, and healthcare service coordination. Responded to coverage and medication inquiries, worked with providers and insurers to resolve delays, and followed up on pending requests to ensure timely updates.

Insurance Verification Care Coordination Patient Education Benefits Navigation Claim Approval Support Appointment Coordination

Patient Support Specialist

Everise

Feb 2018 - Aug 2021 (3 years 6 months)

Provided support for patient healthcare benefit questions, eligibility verification, and coverage explanations. Guided patients through authorization and documentation requirements, coordinated referrals and appointments, and maintained accurate records of case updates in a remote, high-volume environment.

Eligibility Verification Healthcare Benefits Appointment Coordination Referral Coordination Patient Education Case Management Remote Customer Support Record keeping