Open to opportunities

stephanie nesmith

@stephanienesmith1

I build luxury hospitality, property, and service operations that elevate guest experiences and strengthen business performance.

United States

Message

What I'm looking for

I'm looking to apply my hospitality, property, and experience operations background to launches, repositioning, due diligence, service architecture, and organizational transformation.

I build hospitality, property, and experience operations from the ground up, from luxury boutique launches and service architecture to restructuring multi-location businesses. My work spans operational due diligence, market positioning, SOPs, accountability systems, and stabilization planning.

I've led operations at Guesthouse Goodneighbor, Waldorf Astoria Spa, European Wax Center, and Omni Hotel Spa, and founded a vertically integrated beauty and F&B brand. I bring hands-on experience in luxury service standards, P&L ownership, supply chain logistics, team leadership, and property advisory.

Experience

Work history, roles, and key accomplishments

Current

Project-Based Consultant

Current

Private Practice

Jan 2024 - Present (2 years 8 months)

Provides independent advisory across hospitality, property, experience, and organizational operations, including due diligence, experience architecture, and systems development.

Due Diligence Experience Architecture SOP Development Systems Development Restructuring

Director of Operations

Guesthouse Goodneighbor

Jan 2023 - Dec 2024 (1 year 11 months)

Architected the operational launch of a luxury boutique concept and established the property's market positioning and 12-month stabilization strategy.

Operational Launch Positioning Operational Stabilization

Acting Guest Experience Manager

Waldorf Astoria Spa

Jan 2022 - Dec 2023 (1 year 11 months)

Upheld Forbes Travel Guide and AAA Five-Diamond standards and synchronized spa operations with hotel departments to ensure seamless luxury touchpoints.

Five Diamond Luxury Operations Coordination

Founder & CEO

Length Salon & Café

Jan 2018 - Dec 2021 (3 years 11 months)

Conceptualized and scaled a vertically integrated beauty and food & beverage brand, managing full P&L and supply chain logistics.

entrepreneurship P&L management Supply Chain Logistics International Sourcing

District Manager

European Wax Center

Jan 2015 - Dec 2017 (2 years 11 months)

Managed three locations and a staff of 80+ employees, restructuring an underperforming multi-unit region through strategic intervention and automated leadership development pipelines.

Multi Unit Management Staff Management Restructuring Leadership Development

General Manager

Omni Hotel Spa

Jan 2012 - Dec 2015 (3 years 11 months)

Directed a multi-million dollar renovation and brand repositioning, securing high-net-worth clientele through strategic partnerships and luxury brand alignment.

Renovation Management Strategic Partnerships Luxury Brand Alignment