Stephanie Nater

Created and implemented Needs Assessments to improve professional growth, department culture, and training, developing tailored training roadmaps. Planned and developed an 18-month IT Leadership Development Program, Leadership Foundations-Multi Regional, using multiple modalities.

Led assessments of skill levels, knowledge, and training needs, utilizing results to create and facilitate leadership development programs. Provided input and direction on content design/development, partnering on identification of success metrics prior to program implementation and providing post-implementation feedback for continuous improvement.

Worked with business unit executives and IT functional area executives to develop a technology strategy roadmap aligned with the business plan. Assisted the business in identifying ROI for projected projects to determine IRR, risk profile, and NPV.

Facilitated online courses for the Sociology Department, ensuring engaging and effective learning experiences for students. Served as a faculty representative for testing new faculty functionality, contributing to the improvement of the online learning platform.

Served as a workflow analyst for various departments including Transplant, Medical Staff Affairs, Provider Enrollment, Health Plan, Clinical Quality, and Specialty Pharmacy. Provided analysis for senior leaders, determining the viability of the transplant department and developing NPV, scorecards, and overall business cases.

Analyzed income support applications and determined eligibility for various state programs. Provided assistance and guidance to clients regarding income support services.

Served as the interface with assigned business units for maximizing benefits of installed applications, service and relationship management, and developing/refining solutions to business problems. Advised senior business leaders in developing their annual IT strategic plan and developed IT Business cases for various services.

Recruited for Presbyterian Healthy Plan, IT, and Nursing, conducting first-level screening for applicants including resume review, interviews, background checks, and reference reviews. Served as HR Lead for testing and training PeopleClick upgrade and Lawson implementation.

Served as an Enrollment Counselor and Team Lead, guiding prospective students through the enrollment process. Managed a team to achieve enrollment targets and provided support and training to team members.

Served as a Senior Lead, overseeing daily operations and managing a team of customer service representatives. Ensured high-quality customer support and resolved complex customer issues.

Served as a Sales Lead and Product Trainer, guiding sales representatives and conducting product training sessions. Contributed to sales targets and enhanced product knowledge within the team.

Completed a doctoral program focusing on the application of psychological principles to workplace issues. Gained expertise in organizational behavior, human resources, and leadership development.

Acquired comprehensive business knowledge, including strategic management, finance, and marketing. Developed skills in organizational leadership and business operations.

Studied foundational psychological theories and research methods. Gained insights into human behavior, cognitive processes, and social dynamics.