Lucy Schott

Coached and developed over 50 staff, leveraging complex data analysis and a rigorous goal-tracking system to enhance performance management, resulting in a 30% increase in engagement scores. Managed a $2M worldwide recruitment drive for top graduate talent, leading to 30 offers and an 85% higher conversion rate.

Led as a Subject Matter Expert on HR and AI for General Assembly, creating and delivering global curriculum on prompt engineering and custom AI agents. Conducted panel talks and lectures on the future of work and ethical AI in HR for major companies including PayPal, Pfizer, and Deloitte.

Led a team of 5 developers to strategize, design, and project manage the 'HSCStudyLab' online learning product using online games and simulations, incorporating Adult Learning Concepts. This product was recognized as a 'best in class' tool through 3 national awards.

Created a training hub to upskill over 10,000 staff on leadership and innovation, and developed an interactive employee engagement portal. These initiatives led to a 13-point increase in engagement scores, 15% productivity gain, and a 20% reduction in staff turnover.

Managed three direct reports and led an organizational structure and planning workstream focused on rebuilding a positive culture and increasing organizational efficiency post-pandemic. Allocated training resources and budget as part of a $1B governmental workforce planning strategy project.

Elevated employee engagement and performance, propelling ship ranking from 17th to 4th globally by spearheading a transformative workforce culture initiative for 2000 employees. Orchestrated and facilitated over 12 high-impact monthly leadership training workshops for more than 150 leaders, resulting in a 35% increase in leadership promotions.

Led Employer Brand initiatives, managing a new $1M National Onboarding Strategy including benefit and compensation packages, policies, and leadership communications, which led to a 20-point increase in ENPS. Managed a $3 million new performance management system rollout using Google Suite and a $50,000 coaching leadership program for over 150 leaders, resulting in a 20% employee engagement increas

Investigated and successfully resolved over 10 complex Industrial Relations/Employee Relations cases by navigating internal policies and local employment laws. Led HR practices, payroll, compliance, culture, and talent development workshops for a unionized workforce of over 3,000 staff, resulting in a 10% year-over-year reduction in ER/IR cases.

Achieved 'Workplace Gender Equality Employer of Choice' status in 2021, boosting female hires by 10%. Led talent reviews for over 450 ANZ staff using people analytics and business forecasting to optimize succession planning and retention globally.

Operated Workforce Talent Program Streams with budgets exceeding $2M, managing over 6 individuals annually through formal training, mentoring, and executive coaching, leading to an 80% future hire rate. Collaborated on the $1M+ SuccessFactors/SAP & Service Now rollout for over 5000 employees, achieving a 60% positive sentiment score and a 25% increase in ServiceNow response rate.

Completed a Master's degree focusing on industrial and labor relations. Gained expertise in areas such as labor law, human resource management, and organizational behavior.

Pursued a Master of Teaching, developing skills in educational methodologies and curriculum design. Focused on pedagogical practices and learning theories.

Obtained a Graduate Certificate specializing in coaching and organizational psychology. Studied principles of human behavior in organizational settings and effective coaching techniques.

Completed a Bachelor of Arts with a focus on Translation, Linguistics, and Sociology. Developed strong analytical and communication skills through interdisciplinary studies.