SMStephanie Mensah
@stephaniemensah
Dedicated Shop Manageress with expertise in training and team development.
GhanaWhat I'm looking for
I am a dedicated and results-driven Shop Manageress with a strong background in retail operations and team development. With an HND in Accounting, I have honed my skills in customer service and staff training, consistently striving for excellence in every aspect of my work. My experience at Second Cup has allowed me to manage a high-traffic coffee shop, where I successfully ensured efficient service and customer satisfaction.
Throughout my career, I have been recognized for my leadership abilities, receiving the Certificate of Dedication in 2024 for my commitment to operational success. My role has also involved traveling to West Africa to train new hires, demonstrating my expertise and dedication to maintaining high standards in store operations. As I look to the future, I am eager to leverage my skills to contribute to organizational growth and success.
Experience
Work history, roles, and key accomplishments
Shop Manageress & Training Specialist
Second Cup
Jun 2016 - Present (9 years)
Successfully managed day-to-day operations of a high-traffic retail coffee shop, ensuring efficient service and customer satisfaction. Conducted comprehensive staff training on coffee products and brewing techniques, resulting in improved sales and customer experience. Recognized for exceptional leadership and awarded a Certificate of Dedication in 2024.
Store Supervisor
Fun 4 Kids Playground
Nov 2011 - Nov 2016 (4 years 11 months)
Supervised daily store operations, ensuring a clean, safe, and welcoming environment for children and families. Managed inventory, coordinated staff, and delivered excellent customer service while resolving concerns in a timely manner.
Education
Degrees, certifications, and relevant coursework
AUAccra Technical University
Higher National Diploma, Accounting
2021 - 2024
Pursued a Higher National Diploma (HND) in Accounting, gaining comprehensive knowledge in accounting principles, financial reporting, and management practices.
Apam Senior High School
WASSCE Certificate
2011 - 2014
Completed the WASSCE Certificate, focusing on a broad curriculum that prepared for further education and professional development.
St. Peter’s Catholic School
JHS Certificate
2009 - 2011
Achieved the JHS Certificate, laying the foundational knowledge and skills necessary for secondary education.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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