Stephanie Mendez Hernández

Customer Service, Reservations, and Sales Professional with over five years of experience supporting clients in the tourism, hospitality, and recreation industries. Proven ability to manage high volumes of customer inquiries, coordinate reservations, maintain accurate booking records, and deliver exceptional customer experiences in fast-paced environments.

In my role at Wahoo Sportfishing, I serve as a primary point of contact for prospective and returning customers, handling reservations, answering inquiries, coordinating trip logistics, and supporting sales efforts. Through clear communication and personalized service, I have helped build strong customer relationships and contribute to repeat business and positive client experiences.

Previously, I worked as a Hostess at Vista Los Sueños Adventure Park, where I managed restaurant reservations, coordinated guest requests, and supported daily operations to ensure smooth service delivery. As a Concierge, I assisted guests with tour bookings, local recommendations, and special requests, demonstrating strong problem-solving abilities and attention to detail.

My strengths include customer relationship management, scheduling and reservations, sales support, conflict resolution, administrative coordination, and multitasking. I am experienced in working with booking systems, email communications, calendars, and customer databases while maintaining professionalism and accuracy.

Recognized for my reliability, organization, and customer-focused approach, I consistently strive to create positive experiences, resolve issues efficiently, and support business goals through excellent service and effective communication.