Stephanie Mendez Hernández

I’m a customer-focused professional with 5+ years of experience across customer service, reservations and bookings, hospitality operations, and sales support. I build strong client relationships by managing inquiries through confirmation, offering service recommendations, and resolving concerns with calm, dependable follow-through.

In my current role, I manage reservation processes end-to-end, assist with scheduling and trip planning, and maintain long-term relationships through personalized support and follow-up. My background in front-of-house and high-volume service—including cash handling, POS systems, end-of-day reconciliation, and guest seating—keeps me comfortable in fast-paced environments where attention to detail and guest satisfaction matter.