Manfred Perez Cruz
@manfredperezcruz
Customer-focused English major delivering clear, professional visitor support.
What I'm looking for
I am an English bachelor’s student with hands-on experience in tourism customer service and tour assistance for national and international visitors. I communicate in English (B2) and Spanish (native), and I consistently provide clear information, orientation, and reliable on-site support while maintaining a professional, friendly demeanor.
I have worked in visitor flow management, check-ins, ticketing support training, and safety protocol adherence, helping resolve on-site concerns and supporting team operations under pressure. I am responsible, adaptable, and committed to creating positive guest experiences that reflect high standards of service.
Experience
Work history, roles, and key accomplishments
Tourism Customer Service
Finca Don Rafa
May 2024 - Jun 2024 (1 month)
Supported operations for visitors at Catarata La Leona by providing orientation, answering queries, and following safety and operational protocols during site visits.
Tourism Customer Service
Bijagua Ranas
Nov 2023 - Jan 2024 (2 months)
Assisted international and local visitors with information, orientation, and service guidance, managing visitor flow and check-ins to ensure positive guest experiences.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Costa Rica, Campus Liberia
Bachelor's Degree in English, English
2022 -
Activities and societies: Assisted visitors and supported tourism operations during practical placements; communicated with international guests in English (B2).
Bachelor's student in English at the Universidad Nacional de Costa Rica, Campus Liberia, pursuing undergraduate studies since 2022 with coursework and practical experience supporting tourism and customer service roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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