Pamela Jimenez
@pamelajimenez1
I deliver exceptional bilingual guest experiences and technical support in fast-paced hospitality environments.
Costa RicaWhat I'm looking for
I've supported guests and high-volume front desk operations at Hacienda AltaGracia, Hotel Nayara Spa and Gardens, Hotel Tabacón Resort & Spa, and Hotel La Pradera.
At Sitel Costa Rica (Foundever), I provided technical support for DocuSign and AppFolio, combining troubleshooting skills with clear, service-driven communication. I'm fluent in English and Spanish and certified in both languages.
I bring more than a decade of hospitality, guest relations, reception, and customer-support experience, with a focus on maintaining high standards under pressure.
Experience
Work history, roles, and key accomplishments
Receptionist & Hostess
Hacienda AltaGracia
Oct 2023 - Jun 2024 (8 months)
Provided reception and hosting services at a renowned hospitality property, managing guest relations and front desk operations.
Technical Support Specialist
Sitel Costa Rica (Foundever)
Jan 2020 - Jun 2023 (3 years 5 months)
Provided technical support for DocuSign and AppFolio, troubleshooting software issues and assisting customers.
Receptionist
Hotel Nayara Spa and Gardens
Jan 2017 - Dec 2018 (1 year 11 months)
Managed front desk operations and guest relations at a luxury hotel, ensuring high-quality customer service.
Hostess
Sky Adventures Park
Jan 2016 - Dec 2017 (1 year 11 months)
Welcomed and assisted guests at an adventure park, providing excellent customer service and information.
Receptionist
Hotel Tabacón Resort & Spa
Jan 2009 - Dec 2013 (4 years 11 months)
Handled front desk operations and guest services at a resort and spa, ensuring smooth check-ins and guest satisfaction.
Receptionist
Hotel La Pradera
Jan 2009 - Dec 2009 (11 months)
Managed front desk duties and guest interactions at a hotel, providing efficient and friendly service.
Marketing Assistant
Arenal Mundo Aventura
Jan 2008 - Dec 2008 (11 months)
Assisted with marketing activities and promotional efforts for an adventure park.
Education
Degrees, certifications, and relevant coursework
Universidad Libre de Costa Rica (ULICORI)
Bachelor's Degree
Pursuing a Bachelor's degree at Universidad Libre de Costa Rica.
Instituto de Formación Integral MonteCarlo
Technical Diploma
2007 - 2008
Earned a technical diploma from Instituto de Formación Integral MonteCarlo.
Harnett Central Middle and High School
High School Diploma
2003 - 2007
Completed high school education in North Carolina, USA.
Escuela Prof. Mario Salazar Mora
Primary School
1996 - 2003
Completed primary education at Escuela Prof. Mario Salazar Mora.
Instituto Nacional de Aprendizaje (INA)
Certification, English Language
Completed English language certification at basic and intermediate levels.
Availability
Location
Costa RicaAuthorized to work in
Salary expectations
Job categories
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