Open to opportunities

María José Padilla Corea

@marajospadillacorea

Message

Reservations and customer service specialist driving sales, loyalty, and guest satisfaction in hospitality.

Costa Rica

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What I'm looking for

I’m looking for a hospitality-focused role where I can own reservations and customer success, support guests with problem-solving, and grow revenue through strong sales and upselling—while working with responsive teams and clear service standards.

I’m a results-driven reservations sales and customer service specialist with experience across hospitality, sales, and technical support. I provide reservations and sales support for multiple hotels, manage booking modifications and special requests, and process payments while protecting quality and customer satisfaction.

I also bring a strong troubleshooting mindset from technical support—diagnosing and resolving issues quickly, documenting cases, and following up to ensure effective resolutions. Fluent in English and Spanish, I coordinate with teams to deliver excellent guest experiences and consistently look for ways to promote hotel services and upsell opportunities.

Experience

Work history, roles, and key accomplishments

Current

Reservations Sales Agent

Current

Marriott Select Brands

Provide reservations and sales support for 7 Marriott hotels, handling booking modifications, special requests, and payment processing. Promote hotel services and coordinate with front desk and housekeeping to ensure guest satisfaction and maximize revenue.

Upselling Customer Service CRM Cross functional Coordination Réservations D’Hôtels Reservations Sales Booking Modifications Payment Processing

Customer Service Technical Support Agent

Teleperformance

Provided technical support for internet, cable, Wi-Fi, and phone services, diagnosing and resolving customer issues efficiently. Managed high-volume interactions, documented cases, and followed up to ensure effective resolutions.

Technical Support Troubleshooting Customer Support Networking support Customer Retention Communication

Food and Beverage Intern

Selina Tamarindo

Delivered guest-focused food and beverage service by preparing and serving beverages to quality standards. Handled cash register operations and completed shift closing in a hospitality environment.

Food Service Customer Service Cash Register Quality Standards Hospitality Support Teamwork Communication

Reservations Sales Agent

DoubleTree by Hilton Cariari

Managed hotel reservations while delivering customer service and promoting hotel services and special packages to increase sales. Processed payments and handled guest requests professionally.