Stephanie Meade

Implemented new procedures, audited invites and emails, managed workload distribution, and coordinated with senior management for brand education initiatives.

Coordinated training seminars for retailer sales teams, led COE teams, created training materials, and currently leads Estee Lauder brand trainings for US and Canada.

Provided customer support and administrative operations in a remote environment, demonstrating self-motivation, adaptability, and strong communication skills.

Oversaw daily operations, improved customer satisfaction from 90% to 97%, resolved conflicts, and mentored junior team members on brand management and campaign execution.

Hired US candidates for brand point of sales, created training documentation, and improved HR onboarding quality assurance with checklists.

Managed international sales for all product lines, conducted price analysis, and maintained communication with suppliers and customers to ensure competitive quotes.

Analyzed freight charges and cleared discrepancies to ensure accuracy.

Provided customer service, expedited goods for clients, and purchased indirect services and items to fulfill manufacturing needs.

Implemented procurement procedures for LATAM, purchased items for Latin America Supply Chain, and verified prices and delivery times.

Updated supplier prices for purchase orders and evaluated best options based on price, quality, and delivery time.

Resolved account grievances, recovered funds, and implemented process improvements that increased quality rate from 90.1% to 98.9%.

Collected client debt while providing excellent customer service, exceeding expectations in amount collected per hour and quality standards.

Provided coaching and feedback to agents, developed quality procedures, and increased quality rate to 96% per month.

Attended some college courses without completing a degree.

Completed leadership skills training.

Pursued a Bachelor of Arts in English with a focus on translation studies.