Ricardo Tarte

Manage end-to-end employee lifecycle transactions — onboarding, job changes, transfers, and offboarding — for a global workforce across 30+ markets via Workday HCM and ServiceNow. Achieved 100% SLA compliance across all 4 months of FY26 YTD, building on a 99.9% SLA rate sustained throughout FY25. Process and validate employment contracts, benefits enrollment, position management, and separation pa

Worked as Human Resources Representative at The Estée Lauder Companies Inc..

Delivered multi-channel reservation support across 100+ global hotel properties, managing high-volume bookings, cancellations, modifications, and refund processing. Maintained accuracy and client satisfaction standards while processing 80+ transactions daily in a fast-paced, bilingual (EN/ES) service environment.

Conducted 200+ monthly QA evaluations for BestBuy Geek Squad; coached agents on performance gaps, reducing repeat contacts by 18% and improving first-contact resolution by 12%. Developed QA scorecards and calibration sessions standardized across a 50+ agent team, ensuring consistent quality benchmarks and compliance.

Directed all overnight operations at a 5-star luxury property (front desk, housekeeping, F&B, concierge, valet) with zero guest escalations across a 4-year tenure. Executed nightly financial audits and revenue reconciliation using Opera PMS, Micros & Safolk; led and mentored a 12-person overnight team.

Led a team of 21 agents delivering customer service and technical support for Comcast (NBC), ensuring consistent service quality and performance compliance. Improved team performance through structured coaching, feedback, and targeted development initiatives. Resolved complex customer escalations, contributing to improved customer experience and issue resolution efficiency. Drove adherence to KPIs

Monitored and evaluated customer interactions to ensure strict adherence to client and company quality standards. Drove performance improvement through structured call monitoring, side‑by‑side coaching, and targeted feedback. Identified trends and root causes impacting service quality, providing data‑driven insights to leadership. Partnered with operations leadership and clients to address perform

Directed sales operations for an international debt mediation firm, managing inbound and outbound strategies across U.S. and Panama markets. Led a workforce of 30 employees across two office locations, driving performance, coaching, and operational consistency. Increased sales effectiveness through structured coaching, performance monitoring, and targeted sales strategies. Resolved complex client

Managed inbound and outbound sales and customer service operations for U.S. clients, specializing in medication sales within a call center environment. Drove sales performance by applying consultative selling techniques and identifying customer needs to recommend appropriate products. Built and maintained client relationships, improving customer satisfaction and retention through effective issue r

Delivered inbound and outbound sales of pharmaceutical products to U.S. clients, supporting revenue growth in a fast-paced call center environment. Increased sales effectiveness by applying consultative sales techniques and identifying customer needs to recommend tailored solutions. Managed high-volume call activity, handling customer inquiries, processing orders, and ensuring accurate and timely

Directed collections and customer service activities, handling inbound/outbound engagements and negotiating payment solutions to resolve client accounts. Monitored call center operations using Avaya CMS, analyzing real-time metrics to support staffing, scheduling, and performance optimization. Managed command center functions, ensuring efficient queue management, call flow, and operational continu

Provided sales and advanced technical support for Dell products, resolving complex hardware and software issues while delivering high customer satisfaction. Applied consultative selling techniques to recommend tailored technology solutions, supporting revenue generation and customer retention. Mentored and trained new employees, developing technical knowledge, troubleshooting skills, and customer

Delivered customer service and sales support for Columbia House products, ensuring excellent customer experience and issue resolution. Increased sales opportunities through effective upselling and product promotion during customer interactions. Managed high-volume inbound calls while maintaining service quality and customer satisfaction. Mentored team members, providing coaching and support to imp

Drove sales of Aspire Visa credit card products through inbound and outbound customer engagement in a high-volume environment. Increased conversion rates by identifying customer financial needs and recommending tailored credit solutions. Delivered clear and professional communication of product features, terms, and compliance requirements. Managed end-to-end sales process, from lead qualification

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Aug 2023