Looking for a job

Stephanie Martin Anzaldo

@stephaniemartinanzal

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I coordinate operations, logistics, customer support, and project workflows across international business environments.

Bolivia

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What I'm looking for

I'm looking for an operations or project support role where I can coordinate workflows, stakeholders, customer operations, logistics, and reporting while contributing practical business judgment and continuous improvement.

I've supported high-volume B2B and B2C customer operations at CSC ServiceWorks and Appliance Warehouse, coordinating service requests, billing inquiries, work orders, dispatch information, and complex escalations through resolution.

At Ocast Holdings Cancun, I led operations and logistics teams, managed scheduling and training, introduced inventory and budget controls, and prepared weekly reports to guide management decisions.

I've also co-founded and directed brands including H&B Brownies and Farfalla Eco, combining operational workflows, vendor coordination, market research, digital marketing, and creative direction. My background in international business, project management, and advanced English helps me connect teams, stakeholders, and customers across markets.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations & Support Agent

Current

CSC ServiceWorks

Jan 2026 - Present (8 months)

Delivered customer support for B2B and B2C accounts, handling service requests, billing, and escalations. Maintained accurate records in CRM systems and coordinated with technical teams to resolve complex issues.

Co-Founder & Creative Director

H&B Brownies

Jan 2025 - Dec 2025 (11 months)

Directed branch launch and digital marketing campaigns to increase brand awareness. Structured operational workflows, inventory tracking, and vendor negotiations to improve supply-chain efficiency.

Digital Marketing Social Media Strategy Market Research Inventory Management vendor negotiation Operations Management Brand Awareness Customer Retention

Department Head of Operations & Logistics

Ocast Holdings Cancun

Jan 2022 - Dec 2023 (1 year 11 months)

Managed an operational team including scheduling, training, and supervision. Implemented inventory and budget controls that reduced operating costs and standardized customer-service protocols.

Team Management Scheduling Training Inventory Control Budget Management Customer Service Reporting Operations Management Logistics

Co-Founder & Creative Director

Farfalla Eco

Jan 2022 - Dec 2022 (11 months)

Created and positioned a sustainable handmade-products brand in the local market.

Brand Development Market Positioning Sustainability Product Branding

Executive Assistant to General Management

Ministerio Internacional Desafío

Jan 2021 - Dec 2022 (1 year 11 months)

Coordinated executive schedules, stakeholder communications, and high-level event logistics. Supported strategic decision-making through organized data, documentation, and management reporting.

Executive Support Scheduling Stakeholder Communication Event Logistics Data organization Documentation Management Reporting