Looking for a job

Sebastián Caballero Kiyuna

@sebastincaballerokiy

Customer support and operations professional seeking remote roles, with experience handling customer requests and coordinating daily service operations.

Bolivia

Message

What I'm looking for

I'm seeking remote opportunities in Customer Support, Customer Success, Customer Operations, CRM Support, Client Experience, or Operations, including international contractor roles.

In a dental practice, I supported day-to-day administrative and operational activities, responded to customer questions and scheduling needs, and coordinated information with the service team.

At a coffee shop, I managed customer-facing operations, handled complaints and special requests, and coordinated staff and daily operational activities.

I also provided independent support with customer communication, information management, and digital workflows, organizing documentation to improve consistency and follow-up.

I'm developing practical knowledge of Salesforce and HubSpot CRM, including customer support workflows and case management. I work in English and Spanish and am open to remote international contractor roles.

Experience

Work history, roles, and key accomplishments

Manager / Customer Operations

Coffee Shop

Managed day-to-day customer-facing operations in a fast-paced environment, including direct customer service, complaint resolution, staff coordination, and inventory-related activities.

Customer Service Issue Resolution Corporate Trainer Operations Coordination Inventory Management Conflict Resolution Customer Satisfaction Process Organization

Administrative & Operations Support

Dental Practice

Supported day-to-day administrative and operational activities of a dental practice, including customer communication, scheduling, record maintenance, and follow-up on requests.

Customer Support Client Communication Scheduling Documentation Data Accuracy Operations Coordination Problem Solving Google Workspace Microsoft Office

Customer Support & Digital Operations

Independent / Freelance Projects

Provided independent support involving customer communication, information management, and digital workflows, while developing practical knowledge of remote customer support and digital operations.

Client Communication Information Management Digital Workflows Research Remote Work Documentation Problem Solving

Education

Degrees, certifications, and relevant coursework

Salesforce Trailhead

Salesforce Trailhead, CRM & Customer Operations

Ongoing professional development in CRM and customer operations, covering Salesforce fundamentals, accounts, contacts, leads, opportunities, reports, dashboards, and case management.

HubSpot Academy

HubSpot Academy, CRM & Customer Service

Ongoing professional development in CRM and customer service, covering HubSpot fundamentals, customer service workflows, CRM organization, and marketing automation concepts.