Open to opportunities

Stephanie Li

@stephanieli

Message

Results-driven professional with expertise in customer service and management.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a results-driven professional with extensive experience in customer service, inventory management, and staff training. My career has been marked by a commitment to enhancing operational efficiency and delivering exceptional service. As a co-owner of Feng Cha, I developed and implemented marketing strategies that significantly increased our restaurant's visibility and customer base. My role involved coordinating special events and managing day-to-day operations, which honed my skills in staff scheduling and inventory management.

Prior to my entrepreneurial venture, I served as a Trainer and Peer Mentor at Travelers Insurance, where I conducted training sessions for new employees and provided valuable feedback on their performance. My ability to manage multiple projects while adhering to tight deadlines was crucial in maintaining high standards of service. Additionally, my experience as a Promotional Brand Ambassador allowed me to enhance brand visibility and engage directly with customers, further solidifying my customer service expertise.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Co-Owner

Current

Feng Cha

Aug 2022 - Present (2 years 11 months)

Developed and implemented marketing strategies to increase restaurant visibility and customer base. Coordinated special events such as fundraisers or promotional campaigns at the restaurant. Managed day-to-day operations, including scheduling staff shifts, managing inventory and ordering supplies.

Marketing Strategy Event Coordination Inventory Management Scheduling Operations Management

Trainer/Peer Mentor Insurance Service Representative

Travelers Insurance

Oct 2018 - Present (6 years 9 months)

Conducted training sessions for new employees and provided feedback on employee performance. Maintained up-to-date records of trainee progress and industry trends. Provided excellent customer service by answering incoming customer calls regarding auto and home insurance questions.

Training Customer Service Project Management

Promotional Brand Ambassador

Assist Marketing

Jun 2016 - Present (9 years 1 month)

Increased sales and brand awareness through face-to-face marketing by providing product information and answering questions. Represented brands at various trade shows and events, enhancing brand visibility. Organized and carried out promotional events, including setup and teardown.

Brand Awareness Product Demonstrations Customer Engagement Sales

Teacher/Teacher's Assistant

Plano ISD

Aug 2014 - Present (10 years 11 months)

Developed and implemented lesson plans based on curriculum objectives, providing individualized instruction to meet student needs. Built and strengthened positive relationships with students, parents, and teaching staff. Supervised students throughout the day and accurately entered data into databases.

Lesson planning Relationship Building Student supervision Data Entry

Cashier

Target

Aug 2011 - Present (13 years 11 months)

Provided excellent customer service by greeting customers and maintaining a clean and organized checkout station. Accurately handled cash, debit, and credit card transactions. Stocked and restocked merchandise near the register area, scanning items quickly and accurately.

Customer Service Inventory Management Merchandising