At TrueVet Solutions, I guide veterans through VA compensation disability claims, supporting 222 approved cases and generating approximately $183.7K in measured business value. I manage high-volume client communication, completed 2,899 outgoing calls, and ranked #1 in team activity engagement with 26,614 recorded interactions.
I also support Higher-Level Review cases, prepare veterans for Compensation & Pension exams, and lead training on VA claim requirements. Earlier broadcast operations work at KSBW and WKTV strengthened my ability to coordinate time-sensitive work, maintain quality, and solve problems quickly.
