Lillian Disney

At Verisys in Louisville, KY, I’ve led credentialing support work—reviewing provider credentialing files for accuracy, completeness, and compliance with client, regulatory, and accreditation requirements.

I monitored team productivity and quality against service level agreements, prioritized daily workloads to balance capacity, and handled complex credentialing escalations while keeping customers and compliance in sync.

I’ve also driven process and workflow improvements that enhanced operational efficiency, reduced turnaround times, and improved service quality—and I trained, onboarded, and mentored new team members on credentialing procedures, internal systems, and policies.

Before team leadership, I worked as a credentialing support analyst doing primary source verification for licenses, certifications, DEA registrations, OIG exclusions, and malpractice coverage, plus special projects involving data validation, file audits, and quality assurance.