Stephanie Boles

I’m a claims-focused professional who helps people get the benefits and payments they’re entitled to by combining careful documentation with clear follow-through. In my Tricare claims work, I support claimants through admission-related needs, enrollment applications, and benefits form preparation.

I process electronic and hard copy billing and follow up with third-party carriers to keep insurance claims moving. I investigate and coordinate coverage across multiple service lines, review eligibility using detailed billing references, and analyze denied claims to identify the real reasons for denial and the most effective corrective actions.

I’m also skilled at customer communication and case ownership—answering coverage and payment status questions, escalating when needed, and interpreting legal documentation such as contracts or court orders when evaluating claims. When denials happen, I file appeals on behalf of customers, including situations where denials stem from insufficient evidence.

Outside of claims, I bring a strong customer-service mindset and process discipline from healthcare reception, precision production work, and cosmetology. Whether I’m updating records, scheduling appointments, producing work to specifications, or delivering client-focused services, I prioritize accuracy, organization, and a supportive experience from start to finish.