Open to opportunities

Stella Kancharidas

@stellakancharidas

Message

Detail-oriented professional with expertise in program support and process execution.

India

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that faster growth and innovation.

I am a dedicated professional with a B.Tech degree from Nalla Malla Reddy College of Engineering, and I have accumulated diverse experience in program support and technical assistance. Currently, I serve as a Programme Support Officer at GUS Education India LLP, where I manage client inquiries and ensure accurate communication across departments. My role involves maintaining records, providing timely updates, and collaborating with various teams to enhance client satisfaction.

Previously, I worked as a Senior Process Executive at Cognizant Technologies, where I honed my skills in business profile investigation and client interaction. My experience as a Technical Support Associate at Diebold Nixdorf allowed me to develop a strong foundation in customer service and operational efficiency, focusing on maximizing customer satisfaction and resolving critical service issues. I am passionate about continuous learning and contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

Programme Support Officer

Current

GUS Education India LLP

Apr 2024 - Present (2 years 2 months)

As a Programme Support Officer, I manage client inquiries, maintain accurate records in the ULaw CRM system, and ensure timely communication of joining instructions. I also liaise with clients to document their needs and support the Student Information Service teams.

CRM Management Communication Skills Team Collaboration Invoicing Quality Assurance Data Analysis

Senior Process Executive

Cognizant Technologies

Mar 2020 - Dec 2022 (2 years 9 months)

In my role as a Senior Process Executive, I investigated business profiles on Google and interacted with business owners to resolve queries and verify profiles, ensuring accurate data management.

Business Analysis Problem Solving

Technical Support Associate

Diebold Nixdorf

May 2017 - Apr 2019 (1 year 11 months)

As a Technical Support Associate, I provided first-line fixes for ATM software, managed escalations, and published operational reports to enhance customer satisfaction and service levels.

Technical Support ATM Software Customer Satisfaction Escalation Management

Research Analyst

Knoah Solutions

Jun 2015 - Jun 2017 (2 years)

As a Research Analyst, I connected with IT decision-makers to provide insights for sales professionals, conducted extensive research, and maintained a database of key contacts within major companies.

Market Research Data Analysis Database Management Communication Skills