Seeking a challenging role that utilizes my expertise in ITIL Service Management, Major Incident Management, and Problem Management to drive business growth and improvement.
SSLooking for a job
Sudheer Sai
@sudheersai
Data Analyst | Customer Insight Analyst | NICE CxOne Admin | Excel |Data Reconciliation & Visualization | Sales Strategy
IndiaWhat I'm looking for
I’m a results-driven Data Analyst & CX Specialist with over 4 years of experience across sales strategy, CRM systems, and customer insight analytics. I specialize in turning raw data into actionable strategies using tools like SQL, Tableau, Excel, and NICE CXone.
With a background in insurance, market research, and customer engagement, I thrive in data-heavy roles where insights drive decision-making.
🔹 Certified in ITIL v3 and Advanced Excel
🔹 Proven track record in stakeholder communication and report automation
🔹 Passionate about solving business problems through analytics
Experience
Work history, roles, and key accomplishments
MI
ASSOCIATE consltant
MAtrixlab research india
Oct 2021 - Aug 2024 (2 years 10 months)
Designed and delivered scalable IVR workflows in NICE CXone Studio, leading development, UAT, and deployments. Built and tested C#, XML, and web service integrations. Created estimates, delivery plans, and RCA docs while ensuring SLAs. Engaged in client workshops, pre-sales, and mentoring, driving best practices and assessing release impacts.
IP
junior consltant
icici prudential
Jul 2020 - Oct 2021 (1 year 3 months)
Designed and maintained NICE CXone IVR/ACD configurations for call routing and workflow optimization.
• Developed and tested custom call flows and scripts in CXone Studio.
• Collaborated with business and technical teams to deliver seamless customer journeys on the CX platform.
• Supported production rollouts, operational monitoring, and incident resolution to ensure business
VS
customer relationship officer
V5 Global solutions
Sep 2019 - Jun 2020 (9 months)
Handled walk-in and international customers by addressing concerns, resolving issues, and providing product guidance. Educated customers on new products, offers, and services. Assisted international travelers by upgrading numbers to roaming and promoting roaming packs, ensuring seamless connectivity abroad while enhancing customer satisfaction and service experience.
Education
Degrees, certifications, and relevant coursework
MUmonad university
bachelors of science, computer science
2016 - 2019
Grade: 6.9
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1000k+ INR
Social media
Job categories
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