Sudheer Sai

Highly motivated and experienced IT professional with 4+ years of experience in ITIL Service Management, Major Incident Management, and Problem Management. Proven track record of managing multiple projects within Service Management portfolio and achieving KPI targets. Skilled in leading problem management activities, identifying root causes, and developing workarounds or permanent fixes.

With expertise in ITIL V3 foundation, I have successfully handled the life cycle of major incidents, managed and coordinated activities during overall ticket life cycle, and prepared post-incident reviews. I am proficient in matrix management of people, processes, and resources, including third parties, and resolving conflicts to move forward to resolution.

I am a team player with excellent communication, interpersonal, and teamwork skills, able to work under pressure and adapt well with people at all levels. I am committed to delivering high-quality results and continuously improving problem management processes.