Seeking a challenging role that utilizes my expertise in ITIL Service Management, Major Incident Management, and Problem Management to drive business growth and improvement.
SSLooking for a job
Sudheer Sai
@sudheersai
Detail‑oriented Manual Tester with 4+ years in QA, data validation, and cross‑functional collaboration
IndiaWhat I'm looking for
Detail‑oriented Manual Testing Professional with 4+ years of experience across market research, customer operations, and data validation workflows. Strong expertise in test case design, functional testing, defect identification, quality checks, and documenting results with precision. Skilled in analyzing system behavior, validating data accuracy, and ensuring high-quality product delivery. Adept at collaborating with cross-functional teams, managing timelines, and improving process efficiency through structured testing approaches.
Experience
Work history, roles, and key accomplishments
MI
ASSOCIATE consltant
MAtrixlab research india
Oct 2021 - Aug 2024 (2 years 10 months)
Designed and delivered scalable IVR workflows in NICE CXone Studio, leading development, UAT, and deployments. Built and tested C#, XML, and web service integrations. Created estimates, delivery plans, and RCA docs while ensuring SLAs. Engaged in client workshops, pre-sales, and mentoring, driving best practices and assessing release impacts.
IP
junior consltant
icici prudential
Jul 2020 - Oct 2021 (1 year 3 months)
Designed and maintained NICE CXone IVR/ACD configurations for call routing and workflow optimization.
• Developed and tested custom call flows and scripts in CXone Studio.
• Collaborated with business and technical teams to deliver seamless customer journeys on the CX platform.
• Supported production rollouts, operational monitoring, and incident resolution to ensure business
VS
customer relationship officer
V5 Global solutions
Sep 2019 - Jun 2020 (9 months)
Handled walk-in and international customers by addressing concerns, resolving issues, and providing product guidance. Educated customers on new products, offers, and services. Assisted international travelers by upgrading numbers to roaming and promoting roaming packs, ensuring seamless connectivity abroad while enhancing customer satisfaction and service experience.
Education
Degrees, certifications, and relevant coursework
MUmonad university
bachelors of science, computer science
2016 - 2019
Grade: 6.9
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1000k+ INR
Job categories
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