@stelahysenaj
Customer service representative at Teleperformance supporting Air France, KLM, and eBay customers.
AlbaniaAt Teleperformance, I provide customer service for Air France and KLM using the Oscar system, and for eBay.
Before Teleperformance, I worked as a Store Advisor at Vodafone and a Sales Agent at Digicom.
I also worked as a Photo Studio Assistant at Private Business in Tirana. My customer service background has helped me understand and address customer needs.
Work history, roles, and key accomplishments
Provided customer service for Air France, KLM, and eBay, handling inquiries and resolving issues using the Oscar system.
Advised customers in a retail store, assisting with product selection and sales.
Digicom
Jul 2020 - Sep 2020 (2 months)
Worked as a sales agent, engaging with customers to promote and sell products or services.
Private Business
Aug 2017 - Mar 2020 (2 years 7 months)
Assisted in a photo studio with photography tasks and customer service.
Degrees, certifications, and relevant coursework
Bachelor of Law, Law
2018 - 2021
Pursued a Bachelor of Law degree at the University of Tirana from 2018 to 2021.
Software and tools used professionally
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