balloni amanda

Resolved over 800 customer inquiries monthly via phone, email, and live chat, achieving a 95% satisfaction rate. Reduced average response time by 20% using CRM tools like Zendesk Dragonfly. Handled complaints efficiently and processed billing issues, helping recover or retain over $10K in monthly revenue.

Evaluated and optimized over 100 web pages daily to improve search engine relevance and performance. Provided detailed feedback that contributed to ongoing improvements in search algorithm quality, increasing result accuracy by 15%.

Resolved over 800 customer inquiries monthly via phone, email, and live chat, achieving a 95% satisfaction rate. Reduced average response time by 20% using CRM tools like Zendesk Dragonfly. Handled complaints efficiently and processed billing issues, helping recover or retain $10K+ in monthly revenue.

Evaluated and optimized 100+ web pages daily to improve search engine relevance and performance. Provided detailed feedback that contributed to ongoing improvements in search algorithm quality, increasing result accuracy by 15%.

Handled 100+ inquiries daily via phone, chat, and email, maintaining a 97% resolution accuracy rate. Improved satisfaction scores by 15% through active listening and strategic questioning.

Managed end-to-end client communications for data recovery services, delivering tailored solutions to customer inquiries. Maintained accurate CRM records and supported sales operations, achieving heightened customer satisfaction.

Handled over 100 inquiries daily via phone, chat, and email, maintaining a 97% resolution accuracy rate. Improved customer satisfaction scores by 15% through effective communication and problem resolution strategies.

Analyzed search engine results for accuracy and relevance, providing detailed feedback to enhance search quality while ensuring compliance with Google's guidelines.

Analyzed search engine results for accuracy and relevance, providing detailed feedback to enhance search quality. Ensured compliance with Google's guidelines, delivering high-quality evaluations and recommendations.

Managed end-to-end client communications for data recovery services, delivering tailored solutions and maintaining accurate CRM records. Achieved heightened customer satisfaction and increased client retention.

Managed emails and client databases, providing administrative support and maintaining professional correspondence. Designed training modules that reduced onboarding time by 25% and enhanced team efficiency.

Managed emails and client databases, provided administrative support, and designed training modules that reduced onboarding time by 25%. Enhanced team productivity by 30% through effective training initiatives.

Pursued a Bachelor's Degree in Literature and Philosophy with a minor in Philosophy, focusing on aesthetics and critical thinking. Developed strong analytical and communication skills through extensive reading and writing.