Stefan Ivanisevic

At NCR Atleos, I improve service delivery by mapping service blueprints, identifying pain points, and creating user stories that connect customer experience with business and technical needs.

I support Oracle Fusion Service Cloud adaptation and team training, configure JIRA workflows and dashboards, track bugs through launch, and provide Hypercare support during user transition. I also design test plans for web applications and execute quality assurance processes.

Over six years as a Field Service Coordinator at NCR, I planned, assigned, and monitored work orders for Customer Engineers across territories to meet contractual service commitments. I coordinated with Service Planners, Territory Managers, logistics, and customers to address resource and parts-management needs.

My operational background helps me turn service strategies into practical, high-quality digital solutions while building positive client relationships.