Open to opportunities

Dusan Kricka

@dusankricka

Message

I improve telecom and enterprise platforms through business analysis, PL/SQL automation, and application operations.

Serbia

Message

What I'm looking for

I'm looking to improve enterprise or telecom platforms by bridging business and IT teams, automating data processes, optimizing workflows, and delivering reliable releases through Agile practices.

I'm currently supporting Oracle EBS and NetSuite at Clarivate, translating operational requirements into technical enhancements, PL/SQL automation, reporting, monitoring, and compliance checks.

At Qinshift, I supported CRM and billing platforms for Sunrise Switzerland, gathered stakeholder requirements, optimized database queries, and built PowerBI dashboards for multi-departmental decision-making.

At A1 Srbija/Vip Mobile, I cut product-catalog Go2Market time from three months to two weeks through Agile adoption and release planning. I led business analysis, requirements, QA/UAT, CRM transformation, and production support across SugarCRM, Amdocs, product catalogs, and business rules systems.

Experience

Work history, roles, and key accomplishments

Current

Technology Operations Analyst

Current

Clarivate

Jun 2025 - Present (1 year 3 months)

Provide 2nd/3rd level IT business support and system administration for Oracle EBS and NetSuite applications. Analyze business workflows and system requirements to translate operational needs into technical enhancements and automated PL/SQL stored procedures.

Oracle EBS NetSuite Pl SQL ITIL System Administration Business Analysis Reporting Compliance

Senior Application Operations Engineer

Qinshift

Mar 2022 - Jun 2025 (3 years 3 months)

Delivered dedicated IT business analysis and support for CRM and billing platforms supporting Sunrise Switzerland. Gathered business requirements from stakeholders, conducted root-cause gap analysis, and performed database query optimizations.

CRM Billing Business Analysis Pl SQL Power BI Data Analysis Stakeholder Management

Senior IT Services & BSS Expert

A1 Srbija

Apr 2014 - Mar 2022 (7 years 11 months)

Reduced Go2Market cycle time for the business product catalog from 3 months to 2 weeks by driving Agile adoption and release planning. Served as primary SPOC for Product Catalog and Business Rules Engine (BRE) business analysis, leading end-to-end process mapping and cross-functional optimization.

Agile SAFe Product Catalog Business Rules Engine SugarCRM Amdocs Pl SQL CRM QA Testing Release Management Vendor Management Data Migration

Mobile Number Portability & Activation Specialist

Vip Mobile

Apr 2009 - Apr 2014 (5 years)

Coordinated MNP operations, acting as SPOC for inter-operator coordination, complex customer requests, and 2nd level troubleshooting. Analyzed operational workflows and managed billing activations and technical administration for prepaid/postpaid subscriber workflows.

MNP Billing Troubleshooting Workflow Analysis Customer Support