Natasa Stupar
@natasastupar
Adaptable QA and operations specialist driving product quality and operational efficiency across SaaS environments.
SerbiaWhat I'm looking for
I am an adaptable QA and operations professional with seven years in manual QA testing and fifteen years in operations and administration. I blend hands-on testing with operational leadership to improve product quality and streamline workflows.
My experience spans SaaS quality assurance, UX/UI simplification, test case development, bug tracking, and product documentation. I’ve supported customer success and reduced churn through practical QA processes and user-focused product improvements.
I also bring extensive operations and HR support capabilities, including people coordination, onboarding, payroll assistance, vendor communications, and administrative process optimization. I work effectively with hybrid and remote teams to align operations with business goals.
Notable contributions include executing QA for US SaaS products, creating product ticket specifications, participating in product positioning on Stripe Marketplace, and consulting on SaaS scaling and client revenue growth.
Experience
Work history, roles, and key accomplishments
Quality Assurance & Operations Coordinator
ChurNO
Jan 2024 - Present (1 year 9 months)
Executed manual QA for a new US SaaS product, developed test cases and product documentation, reported bugs and improved UX/UI flows while coordinating with third-party vendors and supporting Stripe Marketplace positioning.
Digital Solutions & Quality Control Analyst
Bevox
Jan 2021 - Present (4 years 9 months)
Provided SaaS scaling consulting and quality control management, driving client revenue growth, churn reduction, product design improvements and partnership development.
Quality Assurance Analyst
Launch Control
Jan 2019 - Dec 2021 (2 years 11 months)
Led SaaS QA and customer success efforts, simplified UX, defined QA and development procedures, and maintained a QA knowledge base to reduce churn between 2019–2021.
Software Tester
Digitaz
Jan 2018 - Dec 2019 (1 year 11 months)
Tested custom software solutions, created test scenarios and test cases, and managed the QA knowledge base to ensure product quality during 2018–2019.
General Affairs Officer
BioSense Institute
Jan 2016 - Dec 2018 (2 years 11 months)
Coordinated daily operations, finance, accounting, administration and HR activities for domestic and international science projects from 2016–2018.
Executive Assistant, Marketing Coordinator
DDOR
Jan 2011 - Dec 2016 (5 years 11 months)
Planned, organized and reported business activities for the Executive Director for Sales & Marketing, supporting marketing coordination and executive administration from 2011–2016.
Education
Degrees, certifications, and relevant coursework
USUniversity of Novi Sad, Faculty of Sciences
Bachelor of Arts, Tourism Management
2002 - 2006
Graduated in Tourism Management from the University of Novi Sad, Faculty of Sciences, completing studies between 2002 and 2006.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Interested in hiring Natasa?
You can contact Natasa and 90k+ other talented remote workers on Himalayas.
Message NatasaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
