At KnowBe4, I test interactive courseware and mobile applications through manual functional, regression, and cross-platform testing. I track technical issues and verify developer fixes.
I also review vendor localization work, audit user-facing platforms for ADA and Section 508 accessibility, and update the in-house style guide.
Working with Claude Cowork and Gemini AI models, I evaluate prompts and generated content for accuracy, tone, and relevance. I created agent skills and spearheaded automated QA workflow agents in collaboration with engineering.
Before moving into QA, I supported customers at KnowBe4, Pearson, and Apple, investigating technical issues, reviewing logs, and helping users with software and systems.
