At Paycom, I conducted functional, regression, integration, performance, API, mobile, and database testing, resolving 95% of critical defects and reducing defect leakage by 20%. I developed and executed more than 500 test plans and cases while partnering with developers, product owners, project managers, and stakeholders.
Previously at Apple, I led more than 40 Technical Specialists, Technical Experts, and Geniuses, improving customer satisfaction by 15% and reducing repair turnaround time by 20% while maintaining 99% quality standards. My background in technical troubleshooting, team training, device repair, and customer advocacy helps me bring a practical, quality-focused perspective to software delivery.
