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Juwan Francois

@juwanfrancois

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QA Engineer focused on automation, API validation, and fast defect resolution to improve product stability.

United States

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What I'm looking for

I’m looking for a role where I can own QA quality end-to-end—automation, API validation, and defect reduction—while partnering closely with engineering. I want continuous learning, modern tooling, and a team that values proactive problem solving.

I’m a detail-oriented QA Engineer and Technical Support Specialist with over 8 years of experience in software testing, automation, API validation, and IT support. I focus on improving product stability and reducing defect resolution time through proactive bug tracking and collaborative problem-solving.

In my most recent QA roles, I’ve identified, documented, and verified corrective actions to ensure consistent quality outcomes and prevent recurring issues. At a SaaS startup, I led manual and automated testing across Mac OS, iOS, and Android—improving product stability by 15%—while collaborating cross-functionally to resolve 400+ defects and authoring 400+ detailed test cases.

I’m hands-on with Selenium, Cypress, Postman, Jira, and cloud learning through AWS coursework. I also bring strong troubleshooting and operational support experience, including networking protocol testing and connectivity issue resolution across iOS devices.

Experience

Work history, roles, and key accomplishments

Current

QC Specialist

Current

MDSI

Nov 2025 - Present (6 months)

Identified, documented, and reported defects and non-conformance issues while following SOPs, quality guidelines, and compliance requirements. Inspected equipment, tagged defective items, collaborated to resolve recurring issues, and verified corrective actions.

Quality Assurance Defect Documentation Equipment Inspection Safety Compliance Rework Validation

Tier 1 Software Support

CBORD

Jul 2025 - Nov 2025 (4 months)

Conducted technical issue analysis and documentation to support QA testing and bug replication, escalating complex issues to engineering for timely resolution. Assisted with installation and upgrade validation to contribute to functional and regression testing.

Bug Escalation Documentation For Tests Regression Testing SQL

Quality Assurance Lead

Prokeep

Jan 2021 - Jan 2025 (4 years)

Led manual and automated testing across Mac OS, iOS, and Android, improving product stability by 15%. Resolved 400+ defects in Jira, authored 400+ test cases, and delivered automated regression coverage using Cypress and Selenium with API validation via Postman.

QA Leadership Manual Testing IOS Testing Automated Testing Automation Testing API Testing Postman Jira Agile Scrum

QA Analyst / Manual Tester

Luxoft

Jun 2018 - Apr 2020 (1 year 10 months)

Executed 50+ test cases daily for iOS devices and logged 500+ defects using HP ALM to improve product stability. Performed integration testing of networking protocols (TCP, FTP, IP) and troubleshot real-time connectivity issues on iPhones, iPads, and Apple Watches.

Manual Testing IOS Testing ALM Integration Testing Network Protocols Connectivity Issues Compliance Testing

Quality Assurance Analyst

Gemstone Payments

Oct 2016 - Jun 2018 (1 year 8 months)

Designed and executed 300+ test cases, including regression and smoke testing for payment terminals, and collaborated with developers to resolve critical payment processing defects. Provided technical support by maintaining server infrastructure, managing hardware inventory, performing firmware updates, and supporting hardware security.

Regression Testing Smoke Testing Defect Triage Firmware Hardware Security