At Keysight, I analyzed logs and code as third-level support to identify the root cause of customer issues, giving developers clear technical explanations. I also troubleshot Sensetalk scripts and Eggplant OCR functionality, and trained users on automation scripting and code optimization.
At Sabre Airline Solutions, I wrote and maintained Selenium scripts in C# for nightly builds of cloud-native SaaS applications. I reviewed Java code with Veracode, tested REST APIs and containerized services, and developed Terraform scripts and Jenkins pipelines for CI/CD.
At Hewlett Packard Enterprise, I used SQL and Selenium to validate back-end data and monitor front-end system health. I also automated routine tasks with PowerShell and developed performance and automation test frameworks, test plans, and test cases.
I built and operate a self-hosted AI stack using LM Studio, Qwen models, and OpenAI-compatible APIs, and authored Swift-based monitoring and enrichment tools with local-LLM integration. At Apple, Inc., I developed company-wide quality standards for the first-generation iPhone under double-blind conditions.
