Open to opportunities

Slater Steele

@slatersteele

Message

I improve software quality, product releases, and customer support operations.

United States

Message

What I'm looking for

I'm looking for opportunities where I can improve software quality, support reliable product releases, strengthen operational processes, and collaborate with cross-functional teams.

I've supported software releases at Swimply through regression and smoke testing, helping maintain app stability above 99% while building regression suites in TestMo.

At Trifoia, I designed test plans and test cases for web applications, reported and investigated defects with development teams, and helped reduce post-release defects by 20%.

As an independent operations and customer support consultant, I build support infrastructure, workflows, documentation, and internal procedures for client teams. I also help with system setup, troubleshooting, and process improvements.

Earlier at Kaplan Professional Education, I provided phone and email technical support, led night-shift support representatives, handled escalations, and trained new hires.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Support Consultant

Current

Self-Employed

Oct 2023 - Present (2 years 11 months)

Build and refine support infrastructure, workflows, and internal procedures for client operations. Develop standardized documentation and support processes to improve team consistency and efficiency.