Star Ringgold
@starringgold
I build AI tools that improve customer success operations, diagnose technical issues, and accelerate adoption.
United StatesWhat I'm looking for
At Chili Piper, I drove 89% Claude adoption across a 130-person organization in six weeks by building a practical enablement curriculum from scratch.
I shipped Playbook to Piper, an AI tool that converts Drift playbook logic into Chili Piper Chat Journey schemas and reduced implementation time-to-value by 15%. I also led four AI diagnostic skills used daily to trace routing failures, CRM write-back issues, renewal risk, and routing logic.
After more than four years in Customer Success at Mailchimp, I bring a root-cause mindset to account health, integrations, and adoption. I build useful automation from recurring team and customer problems, then translate technical fixes clearly for customers and engineering.
Experience
Work history, roles, and key accomplishments
Drove 89% Claude adoption across a 130-person org in six weeks with no executive mandate, through a six-week enablement curriculum built from scratch
Built and shipped "Playbook to Piper," a live AI tool that converts competitor (Drift) playbook logic into our platform's Chat Journey schema and reduced implementation time-to-value by 15%, adopted team-wide within days
Led a cross-functional ef
Build GPT-based agents to automate customer success, lead intake and content workflows.
Design automations using Zapier, Make.com, and Typeform
Integrate with APIs and SaaS tools to eliminate manual work
Consult with clients on automation strategy and implementation
Deliver bots that save time, reduce costs, and improve customer experience
Worked as Customer Success Manager at Intuit Mailchimp.
Worked as Customer Success Associate at Intuit Mailchimp.
Worked as Community Sales - Member Success Lead at WeWork.
Education
Degrees, certifications, and relevant coursework
ChurnZero
ChurnZero Certified | LEVEL 1: ChurnZero Foundations
Issued Sep 2024 · Expired Sep 2026
Udemy
The Complete Full-Stack Web Development Bootcamp
Issued Jan 2015
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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