Matt Holtzen

Serve as primary liaison for aircraft owners and strategic clients, coordinating with senior leadership and operations to ensure seamless service. Manage complex international flight planning and operations, and lead communications during irregular operations.

Managed wholesale and retail charter accounts, combining sales, customer service, and operational coordination. Handled high-volume client communication and served as key account manager for top-tier clients.

Managed full charter sales and operations cycle, including quoting, profit analysis, procurement, and trip coordination, contributing to approximately $1.5M in quarterly revenue. Cultivated relationships with wholesale and retail customers.

Led client services and relationship management for strategic accounts, achieving a 15% conversion rate on new business. Served as primary liaison between accounts and senior leadership, driving renewals and expansions.

Managed growth of retail charter customer base and coordinated flight department activities in accordance with standard operating procedures and regulatory requirements. Built detailed flight plans and itineraries.

Served as subject matter expert on international operational requirements, overseeing complex international trip planning and coordination. Developed and wrote department's standard operating procedures manual, reducing operational input time by more than 50%.

Provided proactive customer communications and collaborated with account leadership to understand passenger needs throughout the customer journey, ensuring high customer satisfaction.

Supervised a dispatch operation handling hundreds of daily inbound calls, managing a team of 15 dispatchers per shift. Reviewed daily operational reports to verify service goals and identify process improvements.

Pursued a Bachelor of Business Administration with a focus on Business Administration.