Open to opportunities

Stacy Nduta

@stacynduta

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Multiskilled professional specializing in customer experience and data analysis.

Kenya

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation.

I am a multiskilled professional with a proven track record in enhancing customer experience and delivering data-driven insights. My experience spans across tech, media, and education sectors, where I have successfully improved service systems and trained high-performing teams. At DarkaezAI, I achieved a 95% customer satisfaction score while resolving over 200 customer complaints, showcasing my commitment to excellence in customer support.

In my role as an Associate Producer at The Power Is Now Media, I coordinated over 30 podcast and TV guests, significantly increasing online engagement through effective content writing. My academic background in applied statistics has equipped me with strong analytical skills, enabling me to conduct statistical analyses and generate actionable insights. I am passionate about leveraging data to drive improvements and enhance user experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

DarkaezAI and Consultancy

Dec 2024 - Present (9 months)

Delivered live chat support with a 2-minute average response time and 95% satisfaction score. Resolved over 200 customer complaints, streamlining issue resolution and improving retention.

Live Chat Support Customer Satisfaction Order Processing

Associate Producer & Content Writer

The Power Is Now Media, USA

Feb 2024 - Present (1 year 7 months)

Coordinated over 30 podcast and TV guests, managing end-to-end scheduling and content alignment. Wrote blog posts and social media content that increased online engagement by over 20%.

Content Writing Social Media Marketing Quality Assurance

Enumerator

Avant Communication & Tea Machinery and Engineering Company

Aug 2023 - Present (2 years 1 month)

Conducted field surveys to collect accurate customer data across multiple locations. Designed survey tools and implemented data collection strategies, boosting efficiency.

Data Collection Survey Design Data Entry

Data Analysis & Research Intern

StatifyAfrica Limited

Apr 2023 - Present (2 years 5 months)

Collected and cleaned project data for research teams across multiple sectors. Conducted statistical analysis using ODK to generate insights.

Data Collection Data Cleaning Statistical Analysis

Data Entry Personnel

Private Teacher

Jun 2020 - Present (5 years 3 months)

Entered and managed academic scores using Excel, enabling performance tracking and ranking. Ensured data quality across multiple classes and maintained organized records.

Data Entry Excel Data Management Performance Tracking Data Quality

Exchange Program Assistant

EduAfrica

Supported Speech Communications and General Education Statistics programs with content preparation and facilitation. Managed logistics for exchange participants, ensuring smooth onboarding and session delivery.

Facilitation Logistics Management

Education

Degrees, certifications, and relevant coursework

Technical University of Kenya

Bachelor of Technology, Applied Statistics

2021 - 2024

Specialized in data analysis, regression modeling, and applied research. Completed a final year project on the "Predictive Analysis of Factors Contributing to Postpartum Depression in Young Mothers," utilizing logistic regression to identify and quantify high-risk indicators.