Jasmine Jones

Prepared medications for dispensing by counting, pouring, labeling, and verifying doses based on physician orders. Checked medication expiration dates and coordinated with nurses and physicians on patient drug therapy needs.

Handled 40–50 inbound calls per day with an average call time of 8–10 minutes, serving as the primary point of contact for pharmacy benefit and prior authorization questions. Performed pharmacy operational tasks with a focus on accuracy, efficiency, and service quality.

Filled prescriptions and prepared prescription labels with accuracy, calculated dosages, and maintained patient claim and prior authorization data in the system. Resolved insurance rejections, analyzed medical records for authorization requests, and prepared denial letters with appeal guidance.

Reviewed medication orders and communicated with prescribers to verify dosages, refill authorizations, and patient information. Completed daily and weekly pharmacy paperwork and performed medication counting, measurement, and compounding per standard procedures.

Resolved non-routine issues including third-party billing, computer system problems, and customer service escalations while collecting copays and payments. Supervised 7 pharmacy technicians, coordinated daily assignments, and supported patient education and clinical program initiatives.

Grade: 4.0

Earned a Pharmacy Technician diploma at Everest University in Jacksonville, FL.