I'm seeking a senior program or strategic operations leadership role owning complex, cross-functional initiatives from planning through launch. I do my best work with clear accountability for schedule, budget, and results. I bring 25+ years of delivering results in regulated environments and am eager to lead teams and apply new technology, including AI.
Looking for a job
Stacey Carder
@staceycarder
GTM and Revenue Operations leader at Chevron Federal Credit Union who launched a lending channel that funded $83MM in its first year.
United StatesWhat I'm looking for
At Chevron Federal Credit Union, I led an evaluation of AI providers for customer service, from discovery and business case development through RFP design, risk assessment, and vendor selection. I also translated operational needs into implementation-ready requirements for AI-enabled workflows.
I designed and launched a new lending channel that generated over $4MM in funded sales volume in its first 30 days and $83MM in its first 12 months. At Renew Financial, I launched a tiered-pricing structure and helped increase applications by 15% through remote-selling training and support resources.
Across sales operations roles at Bank of the West and Citi, I developed territory and capacity-planning processes, revised compensation plans, and delivered sales and marketing programs. At Citi, I also managed financial-education initiatives and partnerships focused on improving outcomes in underserved communities.
Experience
Work history, roles, and key accomplishments
CU
Manager, Strategic Initiatives
Chevron Federal Credit Union
Jan 2020 - Jan 2026 (6 years)
Acting as an internal consultant, lead cross-functional corporate and business line initiatives, providing strategic planning and building core product, service, and operational capabilities to position the organization for growth.
RF
Vice President, Sales Operations
Renew Financial
Jan 2018 - Jan 2020 (2 years)
Recruited by COO to enhance sales and compensation strategies for a B2B start-up PACE fintech company. Led sales programs, campaigns, training, pricing structures, and reporting.
BW
Vice President, Sales Operations — Mortgage & Home Equity
Bank of the West
Jan 2015 - Jan 2018 (3 years)
Engaged by the national sales manager in a chief-of-staff capacity to make the mortgage banker field sales force more competitive and efficient. Managed a team of up to 6, including managers; oversaw sales programs, compensation plans, training, and systems integration.
Selected as the first regional sales and marketing manager, overseeing marketing initiatives for 183 retail branches (20% of Citibank's total branch footprint). Developed and executed a training and communications program for 1,500 branch staff; increased cross-sell volume from 60% to 110% in 6 months, moving the division from last place to second.
Handpicked by the COO to overhaul financial-education and asset-building strategic initiatives to improve economic outcomes in underserved communities worldwide. Allocated $20MM in grants and investments annually; collaborated with domestic and international NGOs, government organizations, and businesses on high-impact programs.
Led strategic sales and marketing programs for 'Citi at Work,' a corporate-partnership platform generating $10MM in annual revenue; managed customer pricing, branding, collateral, and onboarding systems. Increased product cross-sell 25% in the first year; product/service bundle comprised 10% of all new consumer households.
Selected to launch a global Office of Financial Education, a $200MM Citi commitment to improve financial security for underserved communities worldwide.
Managed national community relations initiatives for Citi.
CB
Senior Program Manager, Marketing
Cal Fedl Bank
Jan 1998 - Jan 2002 (4 years)
Developed and executed community relations initiatives for regulatory and branding purposes.
Education
Degrees, certifications, and relevant coursework
New York University
Professional Certificate, Global Affairs
Professional Certificate in Global Affairs from New York University, completed in 2007.
Loyola Marymount University
Bachelor of Arts, Philosophy
Bachelor of Arts in Philosophy from Loyola Marymount University, completed in 1995.
UC Berkeley Extension
Coursework, Marketing
Coursework in Marketing Analytics, Strategic Marketing, Marketing Research, Corporate Finance, and Statistics.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
179k-220k USD
Social media
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