Open to opportunities

S S Thulasimani User

@ssthulasimaniuser

Message

Dedicated channel admin and developer with diverse experience.

India

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated professional with a strong background in customer service and channel administration. Currently, I serve as a Channel Admin and Developer at Namma MKG, where I leverage my skills to enhance operational efficiency and contribute to team success. My journey began in the aviation sector, where I honed my customer service skills at InterGlobe Aviation, followed by a role as a Travel Consultant at BCD Travel.

Throughout my career, I have consistently demonstrated my ability to meet goals and exceed expectations. My experience as a Department Manager at Shoppers Stop Ltd. allowed me to develop strong leadership skills and a keen understanding of retail operations. I am currently pursuing a BBA in Business Management, which complements my professional qualifications in Aviation, Hospitality, and Travel Management.

Experience

Work history, roles, and key accomplishments

Current

Channel Admin and Developer

Current

Namma MKG Channel

Nov 2022 - Present (2 years 8 months)

Administered and developed the Namma MKG Channel, ensuring smooth operation and content delivery. Managed channel infrastructure and implemented new features to enhance user experience.

Channel Management Content Management Software Development User Experience

Department Manager

Shoppers Stop Ltd.

Dec 2021 - Present (3 years 7 months)

Managed department operations, including sales, inventory, and staff supervision. Implemented strategies to achieve sales targets and improve customer satisfaction.

retail management Sales Inventory Management Staff Supervision Customer Service

Customer Service Officer

InterGlobe Aviation (Indigo)

Oct 2019 - Present (5 years 9 months)

Provided exceptional customer service to airline passengers, addressing inquiries and resolving issues efficiently. Ensured compliance with aviation regulations and company policies.

Customer Service Aviation Conflict Resolution Communication Problem Solving

Travel Consultant

BCD Travel

Feb 2017 - Present (8 years 5 months)

Provided travel consultation services, assisting clients with booking flights, accommodations, and itineraries. Utilized travel software to manage reservations and ensure seamless travel experiences.

Travel Consulting Customer Service Galileo

Passenger Service Agent

Globe Ground India Kempegowda International Airport

Oct 2014 - Present (10 years 9 months)

Assisted Lufthansa Airline passengers with check-in, boarding, and baggage handling. Ensured a smooth and efficient passenger flow at the airport.

Passenger Service

Fashion Associate & Customer Care Associate

Kempegowda International Airport (Shoppers Stop Ltd)

Nov 2010 - Present (14 years 8 months)

Provided fashion advice and customer care services to shoppers. Assisted with sales transactions and maintained a tidy and organized retail environment.

Fashion Consulting Customer Service Sales Retail Operations Merchandising

Education

Degrees, certifications, and relevant coursework

Bharathiyar University

BBA, Business Management

Currently pursuing a Bachelor of Business Administration (BBA) in Business Management at Bharathiyar University. This program focuses on developing essential business acumen and management skills.

Alpha Metric Higher Secondary School

Higher Secondary, General Studies

Completed Higher Secondary education in 2009 at Alpha Metric Higher Secondary School. This foundational education prepared for further academic pursuits.

S.L.B. Government Girl's High School

10th Standard, General Studies

Completed 10th standard in 2007 at S.L.B. Government Girl's High School. This achievement marked the completion of secondary education.

Frankfinn Institute of Air Hostess Training

BTEC HNC, Aviation, Hospitality and Travel Management

Completed a BTEC HNC in Aviation, Hospitality, and Travel Management at Frankfinn Institute of Air Hostess Training. This professional qualification provided specialized knowledge and skills in the aviation and hospitality sectors.