Srk Hashmi

I am an IT support professional with hands-on experience managing routine IT operations, server upkeep, and network troubleshooting. I have executed Cisco IOS commands via CLI and worked with Mikrotik and Ubiquiti POE devices to keep systems reliable.

I have supported customers across multiple channels, handling inquiries, order issues, billing, and returns while integrating lead sources into centralized CRM systems. I focus on clear communication and efficient resolution to maintain client satisfaction.

In operations and dispatch, I matched freight loads using DAT boards, optimized scheduling and pricing, and managed Shopify store product dispatching. I apply data analysis and market-trend tracking to identify opportunities and improve load-matching efficiency.

I bring procurement and documentation management experience, familiarity with ERP/business software customization, and strong MS Office skills including Excel macros. I work well in teams, manage multiple responsibilities, and seek roles that let me combine technical support with operational improvements.