Raveen Narendra Babu

I am an accomplished and dedicated System Engineer - Network, recognized for my proficiency in resolving complex technical challenges and providing exceptional customer service. With over 2 years of hands-on experience in enterprise technical support and IT operations, I have honed my skills in incident resolution, problem identification, and configuration management.

My expertise encompasses a wide spectrum of technical domains. I possess an in-depth understanding of Microsoft Server technologies, encompassing Active Directory, DNS, DHCP, and Exchange. My proficiency extends to VMware deployment, setup, troubleshooting, and management, enhancing system uptime and efficiency. My familiarity with ServiceNow, coupled with my prowess in its ticketing framework, ensures timely and effective issue resolution.

What sets me apart is my ability to simplify intricate technical concepts, enabling me to provide step-by-step assistance to users with diverse backgrounds. This skill, paired with my knack for troubleshooting software applications, hardware, network, and telecommunications systems, positions me as an invaluable resource within any IT team.

Throughout my professional journey, I have demonstrated a meticulous approach to detail, coupled with excellent communication and analytical skills. My proactive problem-solving aptitude shines through, as exemplified by my achievements in identifying performance bottlenecks and streamlining systems. I have successfully managed complex VMware virtualization environments and deployed advanced DHCP/DNS solutions, resulting in heightened network security and user protection.

Furthermore, I have exhibited my adaptability and desire for continuous learning by acquiring expertise in Cloud infrastructure, particularly Microsoft Azure and Amazon AWS. This expanded skill set has contributed to operational efficiency improvements and cost reductions within infrastructure management.

I excel not only in technical realms but also in fostering effective relationships. My collaborative prowess was demonstrated during my role as a Research Associate at Carleton University, where I worked closely with Cistel Technology's R&D team on an AI-driven Office Assistant. My contributions to the development and monitoring of Machine Learning models underscore my troubleshooting skills and optimization prowess.

In addition to my practical experience, I am committed to academic excellence. I hold a Master of Applied Science in Systems and Computer Engineering from Carleton University and a Bachelor of Technology in Electronics and Communication Engineering from SRM University.