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shreya prasad

@shreyaprasad1

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Customer-obsessed operations professional skilled in high-volume auditing.

India

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What I'm looking for

I seek a role in video/image data auditing or fulfillment quality where I can apply my attention to detail, process discipline, and data-driven reporting to improve accuracy and productivity within a collaborative, metrics-driven team.

I am a customer-obsessed operations professional with over four years of high-volume contact center and fulfillment operations experience, focused on accuracy, productivity, and process discipline. At Amazon I delivered 95%+ first-contact resolution and maintained >90% customer satisfaction by meeting strict quality and productivity targets.

I have hands-on experience using internal case management tools and CRMs to analyze patterns, document processes, and maintain compliance—skills directly transferable to video/image data auditing and stow quality verification. At Tech Mahindra I managed 40+ technical tickets daily, improved average resolution time by 15%, and optimized SOPs to reduce repeat contacts by 20%.

As founder and operations manager at Ambrosia, I improved operational efficiency by 30%, raised customer ratings from 3.8 to 4.5, and built Excel-based reporting (VLOOKUP, pivot tables, logical functions) to track performance—demonstrating strong attention to detail, repeatable workflows, and the ability to meet productivity targets in remote and shift-based environments.

Experience

Work history, roles, and key accomplishments

Current

Founder and Operations Manager

Current

Ambrosia

Jan 2024 - Present (2 years)

Managed end-to-end operations for a food brand serving 200+ weekly customers, improving operational efficiency by 30% and increasing customer satisfaction from 3.8 to 4.5 stars through process workflows and quality checks.

Operations Management Process Improvement Quality Control Customer Experience SOPs Data Tracking Productivity

Customer Relations Advisor

Tech Mahindra Business Services

Jan 2022 - Dec 2023 (1 year 11 months)

Managed 40+ technical tickets and calls daily, executing root cause analysis and reducing average resolution time by 15% while maintaining SLA targets and improving SOPs to cut repeat contacts by 20%.

Ticketing Systems Root Cause Analysis SLA Management Troubleshooting Documentation Productivity

Customer Support Analyst

Amazon

Jan 2020 - Dec 2022 (2 years 11 months)

Handled high-volume calls, chat, and email with 95%+ first-contact resolution and >90% customer satisfaction, meeting strict quality and productivity SLAs applicable to video/image auditing. Used CRM and case management tools to analyze patterns and maintain compliance, improving accuracy and process documentation.