Open to opportunities

tanmay rane

@tanmayrane

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Seasoned Quality and Operations professional with 11+ years of experience.

India

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What I'm looking for

I am seeking a role that values quality and operational excellence, with opportunities for growth and leadership.

I am a seasoned Quality and Operations professional with over 11 years of experience in the BPM sector. My career has been dedicated to driving excellence in customer experience, communication quality, SLA governance, and process optimization across various domains including aviation, cloud computing, mutual funds, and telecom. I have a proven track record of delivering high-impact services and am skilled in stakeholder management, performance coaching, and continuous improvement.

Throughout my career, I have stabilized operations and elevated service standards by fostering cross-functional collaboration to meet business goals. My experience includes managing a short-term rental business, where I honed my business acumen in guest relations, pricing strategy, and vendor management. I have also held key roles at Cognizant and WNS Global Services, where I led quality assurance initiatives and operational oversight, achieving significant improvements in process accuracy and team performance.

Experience

Work history, roles, and key accomplishments

Current

Short-Term Rental Manager

Current

Short-Term Rental Business

Apr 2023 - Present (2 years 2 months)

Managed end-to-end operations of a short-term rental business, including guest relations, pricing strategy, and vendor management. Developed hands-on business acumen while independently handling finances, service delivery, and client experience.

Guest Service Pricing Strategy Vendor Management Property Management Financial Management Service Delivery Client Experience Business Acumen Compliance Operations Management

Quality Lead SME

Cognizant Pvt. Ltd.

Sep 2021 - Mar 2023 (1 year 6 months)

Led quality assurance for Google Cloud Support, conducting pre- and post-process audits and on-the-job training. Performed root cause analysis on escalations and implemented corrective actions to improve process accuracy.

Quality Assurance Root Cause Analysis Google Cloud Stakeholder Management Process Optimization Knowledge Management Training

Lead Associate Quality

WNS Global Services

Mar 2016 - Aug 2021 (5 years 5 months)

Supervised a team of 20-30 FTEs, ensuring SLA adherence and process compliance for Virgin Australia Airlines. Conducted quality audits, provided structured feedback, and led internal calibration sessions to align on quality standards.

Audit SLA Continuous Improvement Reporting

Senior Associate - Operations

First Source Limited

May 2014 - Mar 2016 (1 year 10 months)

Managed daily case queues and prioritized workload, providing real-time floor support and resolving agent queries. Contributed to process improvement initiatives and drafted Standard Operating Procedures (SOPs).

Operations Management Prioritization Process Improvement SOP Development Team Coordination Performance Analysis Customer Service Reporting

Associate - Operations

WNS Global Services

Oct 2012 - Jul 2013 (9 months)

Supported daily operational tasks and ensured adherence to service delivery standards. Assisted in managing case queues and provided basic support to team members.

Support Operations Service Delivery Data Entry Team Collaboration Process Adherence Customer Support Reporting Communication Problem Solving

Customer Service Executive

Eureka Outsourcing Solutions Pvt. Ltd.

Feb 2012 - Jul 2012 (5 months)

Handled customer inquiries and resolved issues efficiently, ensuring high levels of customer satisfaction. Maintained accurate records of interactions and followed up on unresolved cases.

Customer Service Customer Satisfaction Communication Skills Data Management Problem Solving CRM Software Empathy

3D Generalist and Designer

Thatzit! Pvt. Ltd.

Mar 2010 - Dec 2011 (1 year 9 months)

Created 3D models and designs for various projects, contributing to visual content development. Utilized design software to produce high-quality graphical assets.

3D Modeling Graphic Design Design Software Animation Digital Art