I'm improving CitiGroup’s Digital Banking Platform by translating business requirements into customer-focused features for retail and corporate users.
I create BRDs, functional specifications, process flows, and Tableau dashboards while using SQL and Power BI to analyze transaction patterns, support fraud prevention, and track adoption.
I coordinate UAT with stakeholders, test APIs in Postman, and work with developers, UX designers, and QA teams to deliver compliant system enhancements.
Previously at CybageSoftware, I supported a multi-tenant SaaS platform, improved cloud workflows, and helped raise customer satisfaction scores by 25% through UI/UX collaboration.

